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As a global leader in AI-powered learning platforms, Docebo fielded hundreds of security questionnaires, RFPs, and vendor assessments every quarter.
But their process was stuck in the past. They had a bank of thousands of previously completed Q&As. But there was no reliable way to search for or get to the right answer.
Each question required a manual process of reading, researching, and rewriting. It cost the team hours. With dozens of questionnaires per week, the Proposals team was working overtime to keep up.
With 1up, Docebo now generates a first draft of questionnaire responses within minutes, not days.
This shift has freed up the Docebo team. They’ve gone from handling more RFx volume to getting more involved in customer-facing work.
Before 1up, responding to questionnaires was an entirely manual process for Docebo.
They had the content, but no efficient way to extract the correct answers. And they certainly couldn’t adapt their docs and processes quickly.
Every response required:
Questionnaires were a fully manual process… questionnaires exceeding 300 or more unique questions often required several days to complete a 1st draft.
Andrea Cascone,
Global Proposals Manager @ Docebo
As the volume of RFx surged, the team had to turn down smaller opportunities just to survive. Even worse, they were unable to join the strategic parts of the process that could elevate their responses.
Those like discovery calls and final demos could give them face time with decision makers.
In fact, pain points radiated out across the revenue team.
Sales enablement is not so enabled when you have to do everything manually.
When you have to dig for an answer to a single question. For hours.
At Docebo, sales reps usually didn’t know where to find answers to product or security questions, so they pinged the proposals team directly.
This means Proposals was getting slammed with both their own work and numerous Slack messages, emails, or even calls.
And of course, Sales needed answers right away.
This created an ongoing distraction loop and slowed productivity way down.
“Our inboxes were overloaded,” Head of Global Proposals, Andrea Cascone, shared. “We needed a better way to enable sellers to self-serve.”
Once Docebo integrated 1up, their process transformed:
Within minutes of uploading a questionnaire, we have a 0.5 version of our responses, which my team can then refine, assign out to experts, etc.
Andrea Cascone,
Global Proposals Manager @ Docebo
So the Docebo team can collaborate with their cohort on other teams earlier. Which means they get more insight and aid earlier, as well.
Now, instead of saying no to smaller RFx, they say yes to more overall. And they win more.
With 1up, Docebo built a modern, AI-first knowledge base using:
They organized it all using a consistent naming convention and strategic tagging.
This is the future of sales enablement.
It makes updates easy when reps need subject matter experts to chime in.
Now, their wealth of information powers accurate, auto-generated answers across multiple use cases.
This goes far beyond questionnaires and into the realm of sales enablement at its finest.
That AI-first knowledge base can now pull answers for sales reps, the proposals team, the service team, product and marketing, and more.
Anyone can get any answer at any time. And it will always be accurate, because it will always come from Docebo’s own sources of truth.
1up also makes it easy to do large sections of an RFP without context-switching.
Docebo has fallen head over heels for many features included in the 1up platform:
This isn’t just about speed. 1up offers consistency, accuracy, and scalability.
“1up has enabled us to become innovators in a part of the business that’s rarely seen that way,” says Cascone.
Now, instead of just cranking out answers, the proposals team plays a strategic role in the sales process. They’ve expanded their scope, so they can now participate in strategy.
And as a result, they can deliver higher-quality, more tailored responses much faster than before.
And sales reps are happier, too. They’ve got a sales enablement platform that can find what they need, when they need it. No more unanswered Slack pings and inbox overload.
Beyond just the 1up platform, Docebo has felt deep support and collaboration from the 1up team.
“They’ve listened to our feedback and actually integrated it into their roadmap,” Cascone noted.
1up treats Docebo like a partner, not just a customer.
And when you compare 1up to legacy automation tools, there’s no contest. It’s not just faster. It’s more accurate. 1up understands the content and produces answers users can trust.
If you’re in a high-volume RFx environment, 1up is the tool to take the first draft off your plate. So you can focus on the strategic work that moves deals forward.
Ready to scale your RFx process like Docebo? Start your 14-day free trial with 1up today.
With a 15-minute walkthrough of 1up.
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