Most teams work with more information than they can reasonably manage. Everyone keeps their own mix of docs. A note here, a set of old answers there, and no one remembers where anything lives when the pressure hits. A day in the life of someone in sales, presales, customer success, or security often includes:

• A steady stream of questions on different forums
• Constant context switching
• Scrambling to piece together answers from scattered sources

1up steps into that mess and gives people a way out. It brings all of a company’s knowledge into one place and makes it usable in the moments when it matters. Instead of digging through folders and chasing old threads, teams get the answers they need and get back to the real work.

The Pressure Teams Face Every Day

Look at what people in sales, presales, customer success, and security write on any review site and the same themes jump out right away. People talk about long response cycles, manual searches, and the constant task of digging up information. 

• RFP managers mention hours lost to spreadsheets and documents. 
• Sales engineers talk about juggling multiple deals at once while trying to keep answers accurate. 
• Customer success teams mention questions that come in faster than they can research them.

Every team knows the feeling of needing an answer right now and not having a simple way to get it.

This is the backdrop for understanding why customers look for real-time solutions like 1up.

What Customers Are Saying on G2

When you look at the G2 page for 1up, a few themes show up almost immediately. The product holds a 4.9 average rating across 23 reviews, and the comments share the same story. People save time, get reliable answers and spend less of their day hunting for information.

In one G2 review, Alexis D., Principal (Mid Market, 51 to 1000 employees) talks about how their team used to spend hours on technical and security questionnaires. With 1up, those answers are now “mutualized and automatically answered,” helping the team “save days of work every month”. They also mention that getting information used to be painful for sales and customer success, and now “a simple question on a chatbot” brings back the information they need. 

Another review comes from Holly G., Director of Solutions Engineering at a small business. She explains that 1up has made a noticeable difference for her team, especially with the constant load of RFPs and security questionnaires. By taking that work off their plate, the team has been able to shift focus to higher priority projects. She highlights how easy the platform is to use and how much time it saves, and she calls out the 1up team for being responsive and open to feedback. Holly also points to the Slack extension as a major help, since it allows anyone in the company to find answers without pulling the SE team into every request. For her group, 1up has boosted efficiency, improved knowledge sharing, and made internal questions far easier to manage.

Across G2, people keep coming back to the same point. 1up cuts down the repetitive tasks that slow them down and helps them move faster without sacrificing accuracy.

What They’re Saying on Gartner Peer Insights

Gartner Peer Insights reviewers tend to highlight many of the same strengths. Teams use 1up to handle large volumes of questions, speed up long response cycles, and confirm information quickly during a busy day. The value shows up clearly in the way reviewers describe their work before and after adopting the product.

A reviewer in Customer Service and Support from the Education industry, working at a Gov’t PS ED organization with fewer than 5,000 employees, describes 1up as a major part of their internal and RFP workflow. They say that “1up has been a huge value to our team,” explaining that they use it for internal training, quick reference, and the heavy lift of formal responses. Their team recently completed a “400+ question RFP,” and they estimate that without 1up, it would have taken “at least 5x longer” to get through it. They highlight accuracy as the biggest strength, noting that answers stay up to date as new RFPs come in. They also point to features that make day to day work easier, including strong exports that remove the need for copying and pasting, the ability for reps and AEs to ask questions in Slack and get reliable answers, and fast support from the 1up team.

Another review from a Manager of IT Security and Risk Management in the Software industry, working at a company with 50M to 250M USD in revenue states that 1up “works exactly as we envisioned it”. They said 1up has played a big role in smoothing out both RFP and security questionnaire workflows. They highlight the quality of the answers and how much time those answers save their team. The reviewer also calls out the Slack integration as a major benefit, since it gives users who are not inside the app an easy way to get accurate information. They do not note any drawbacks in their experience and point to 1up’s customer focus, product strength, and clear roadmap as key reasons they selected the platform.

Taken together, these reviews show a product that supports both high volume response work and everyday internal questions. Teams describe it as a meaningful shift in how they get accurate information during stressful and time sensitive moments.

Customer Stories and Use Cases

1up’s customer stories show how these benefits play out once a team uses it across their daily workflows. The impact is visible across industries and functions.

RFP and Sales Questionnaire Response

WalkMe and JumpCloud both show what happens when teams remove the heavy lift of finding and rewriting answers.

WalkMe reduced RFP response time by up to 90 percent, giving their revenue teams room to focus on high value work instead of digging for information. 

JumpCloud nearly doubled their sales questionnaire win rate, moving from 45 percent to 95 percent by centralizing their knowledge and making strong answers accessible to everyone. Both teams saw faster cycles, fewer interruptions, and a smoother path through high pressure requests.

Sales Engineering and Presales

Fleetio and Cleeng describe improvements in deal support once they rolled out 1up. Instead of bouncing between documents, chat threads, and internal wikis, their teams get reliable answers instantly. This cuts down on context switching and makes it easier for every seller to deliver accurate information during fast moving deals.

Enterprise Knowledge and Support

Optimove highlights how 1up has become a central source of truth for internal knowledge. Teams no longer lose time chasing outdated content or guessing where something lives. Continu shares a similar experience, especially around customer responses. They rely on 1up to generate answers from unified knowledge, which helps them work faster and stay consistent.

Faster Cross Functional Collaboration

Docebo shows how 1up helps different functions work together without waiting on a single expert to unblock a request. FusionAuth also talks about cutting response cycles from weeks to minutes, giving their teams time back and reducing the strain of long questionnaires. When anyone can get accurate answers with confidence, work stops stalling behind bottlenecks. This strengthens collaboration between product, sales, and technical teams and keeps cycles moving.

Across all these stories, the pattern is clear. Teams save time, get fewer interruptions, and work with more confidence when their knowledge is easy to access and ready to use.

The Impact: Fast Answers for GTM Teams

Across every review and customer story, the message is the same. Teams want a way to work that feels lighter, faster, and less chaotic, and 1up is giving them that. It cuts down the search time, cleans up the noise, and gives people answers they trust at the exact moment they need them. That shift alone changes how teams communicate, collaborate, and show up for their customers.

In the end, that is what keeps people coming back to 1up. It fits into real work, not ideal scenarios. It helps teams stay sharp during busy seasons and supports the kind of work that improves relationships with customers, prospects, and internal partners.

For companies that want to move quickly without running their teams into the ground, 1up is proving to be the steady system they can build on. It brings clarity to the day, confidence to the answers, and momentum to the work that moves the business forward.