How Continu Automates Answers with 1up

Continu is one of the top learning management systems that simplifies training and educating employees, partners, and customers. They’re the go-to LMS for companies like Upwork, Instacart, and Tegus. And they were just becoming more and more popular. The more widely recognized they became, the more RFPs they received, which, of course, they want to keep up with. 

Before 1up, completing RFPs was a days-long process. Each one took multiple people from different teams to lend expertise. This means:

RFPs are often filled with technical knowledge, complex concepts, and sometimes questions that come out of the blue. And because Continu didn’t have a single, unified, automated knowledge base, team members would have to pore over files, dig through documents, and refer to colleagues for feedback and insight. 

That’s where 1up came in.

1up was able to centralize all of the company data in a single knowledge base and automate responses that arrive in seconds. 

Now, a team member can receive an RFP, upload it to 1up, and receive the completed RFP in minutes. And because the responses are limited to Continu’s knowledge sources, the team never has to worry about inaccuracies or hallucinations. The answers are precise, contextual, and unique. 

With 1up, the team no longer has to go through this grueling process for every single RFP. Once the team member receives notification that the RFP is complete, they just have to review it and polish it before returning it to the customer.

Even better, 1up generates quality responses for customers. It can be difficult to come up with fresh answers to RFPs over and over again. But not for 1up. Continu’s answers are thoughtful, detailed, and insightful and never look rushed or copied and pasted. 

As a growing company, Continu has a large and constantly growing knowledge base. Think about it. The organization is a learning management system. Their documentation portal is ENORMOUS. That much information is virtually impossible to navigate for a single person or even a team of people. 

And they certainly won’t be able to navigate it quickly. 

With 1up, Continu is able to maintain total control over its RFP knowledge base, trusting that it remains closed and secure to anyone without access. At the same time, those with access can get answers quickly and accurately in seconds. 

1up removes the stress from the RFP process.

One of Continu’s favorite features is the ability to generate answers in Slack.

Yes, they can fill out RFPs quickly, but what about those one-off customer questions? That’s where 1up for Slack comes in. It gives their users the option to message @1up directly for a quick answer in seconds. Any question a team member has about company issues, they can ask in Slack and get an accurate answer in seconds. 

Customers have product questions, the team member is blanking on details, or they just need to fill out one section of a questionnaire quickly. Message @1up with the question, and boom, the answer is at their fingertips in seconds.

With 1up, Continu slashed RFP turnaround time from days to minutes—no more manual searching, endless back-and-forth, or pulling key team members away from critical work. Here’s what 1up did for them:

If your team is drowning in RFPs, 1up can help you move faster, work smarter, and focus on what really matters. Book a demo here to see how we can help.