A Salesforce administrator (or ‘Salesforce admin’) are people who work with stakeholders to define system requirements and customize the Salesforce CRM platform. In other words, they help Salesforce users to get the most out of their Salesforce technology because a Salesforce admin knows better than anyone else how to make the platform work for a company’s specified goals.
Some organizations employ several Salesforce admins whereas others might only employ one or outsource it entirely. Regardless of how this is managed, a company’s Salesforce administrator will be responsible for:
Salesforce admin roles may sometimes be combined with other roles depending on organizational needs and resources; it’s not always an employee’s main role.
A Salesforce admin, or Salesforce administrator, is a professional responsible for managing and configuring the Salesforce CRM platform to ensure it meets the needs of the sales team and the organization.