16 Customer Success Memes to Boost Your Retention Rates

Everyone in sales knows that customer success is critical to our success. Everyone.

Where it once was all about profits and revenues, now we realize it has to be about the customer.

But… sometimes our customers get in their own way, right?

Like, we’re out here just trying to help them do better, be better, get better… and they… cancel?

It’s frustrating, aggravating, and, let’s be honest, annoying.

We’re here to help you!

So, for all our fellow teams out there killing it for our customers, only to be met with lackluster responses half the time, keep it up.

Here are some memes to remind us all we’re not alone.

(Cue the sad violin music)

Customer success manager, sales manager, it’s all the same thing. We’re all scared of Salesforce notes.

We try really hard to be there, of course. But, sometimes, it’s just too much.

Any day now…

This is a surefire way to total customer success in seconds.

Seriously. Even when they tell us directly and explicitly. We’re still reading between the lines.

That’s a big “might.”

Working with the customer is only half the battle. You also need to work around your sales rep.

Chaos erupts, now you’ve gotta think of a good excuse for one of them.

24/7 ready to respond. No rest for the customer success team.

Okay, but who hasn’t done this?

*Cries inside during the call*

I mean, how are we supposed to do our jobs if we don’t know every single little thing?

So, just to get this straight… you want us to pay you for using our product?

It's a proven method.

Every. Single. Day.

Kind of.

It’s tough out there for a customer success team. We’re sales. We’re service. We work with sales and service. And it’s all on us, right?

It really is a roller coaster of emotions when working so closely with customers. We have to try to hold healthy boundaries and not let them down. Only to not close the deal… again.

We have to laugh so we don’t cry.

Okay, we still might cry.